When I needed help with my UK visa, I wasn’t sure who to contact or what number to call. After hours of searching forums, gov.uk pages, and support articles, I found the official Home Office immigration contact number — and it turned out to be 0300 790 6268.
If you’re like me — trying to contact the Home Office or UK Visas and Immigration (UKVI) — here’s a complete guide based on my experience, including facts, costs, and what to expect.
Why I Needed the Home Office Immigration Contact Number?
I was locked out of my UKVI online account and couldn’t update my contact details during my visa process. I also needed to know the status of my biometric residence permit (BRP). Emailing didn’t help much, and I was worried about delays.
That’s when I started searching for a direct Home Office immigration contact number, and I found 0300 790 6268 listed on the official account recovery help page.
What Is the Official Home Office Immigration Contact Number?
The official Home Office immigration contact number is:
- 0300 790 6268
- Monday to Friday, 9am to 5pm (UK time)
- For use inside the UK only
This number is used specifically for support related to:
- Immigration account access
- Updating visa details
- Technical help with UKVI services
It’s listed under official GOV.UK domains, so I felt confident calling it.
What Immigration Issues Can I Call About?
From my experience and research, this number can help with a variety of immigration-related concerns — particularly when it comes to online services and account recovery.
What are the Common issues you can call about?
- Recovering access to your UKVI account
- Updating personal details (email, phone, address)
- Reporting problems with visa application tracking
- Asking about a delayed BRP (biometric residence permit)
- Technical issues during visa renewal
- Receiving help with sponsor/partner access
- Resetting security questions or password issues
Note: This number is not for general immigration advice or appeals. For legal guidance, you’ll need to consult an immigration advisor.
Can I Call 0300 790 6268 from Outside the UK?
No — this number is only available to people calling from within the UK.
If you’re currently outside the UK, you’ll need to use a different number or online service.
What are the Alternatives for overseas applicants?
| Purpose | Phone Number | Notes |
| UKVI general enquiries (international) | +44 203 875 4669 | Available Monday to Friday |
| Home Office account help (form) | Online support form | 24/7 form submission |
Calling internationally may involve fees, and wait times can vary based on the season.
How Much Does It Cost to Call 0300 790 6268?
Many people worry that 0300 numbers are premium-rate — I did too. But 0300 numbers are charged the same as 01 or 02 local calls.
How Is the Cost comparison from UK networks?
| Provider | Call Cost to 0300 Numbers |
| EE | Included in monthly minutes |
| O2 | Free with mobile plan minutes |
| Vodafone | Covered by inclusive allowance |
| BT Landline | Local rate or free with package |
| PAYG | ~3p to 10p per minute (varies) |
If you have inclusive minutes on your mobile or landline plan, you won’t pay extra for calling 0300 790 6268.
What If I Can’t Get Through or Need Written Support?
Phone lines can be busy — I’ve had to wait up to 30 minutes during peak hours. If you can’t get through or prefer not to call, there are other ways to get help.
What are the Alternative contact options?
- Use the official GOV.UK support form
- Contact UKVI via email (depends on your visa type – links vary)
- Write to UKVI by post if your query is urgent and not technical
I personally used both the phone line and the support form. The phone line helped me faster.
How to Know If a Call from 0300 790 6268 Is Genuine? – Should I Answer This Call?
Since scam calls are common, it’s smart to be cautious when someone calls claiming to be from the Home Office.
Here’s how I verified the call I received:
- The caller confirmed basic info only after I verified myself
- They did not ask for payment or sensitive financial details
- They referred to my open UKVI query with a reference number
What are the Tips to verify an official Home Office call?
- They will not ask for card details or passwords
- They may refer to a previous enquiry you made online
- If unsure, hang up and call 0300 790 6268 yourself
How Is My Experience Calling 0300 790 6268?
When I called, I waited about 18 minutes before speaking to someone. The staff were polite, and they helped me reset my UKVI account and update my phone number.
What are the Tips to make your call go smoother?
- Have your UKVI reference number ready (if available)
- Be prepared to confirm:
- Full name
- Date of birth
- Type of visa
- Call early in the day to avoid long queues
They were able to verify my identity and send me a new login link within the same day. That saved me days of back-and-forth email confusion.
Conclusion: The Home Office Immigration Helpline Helped Me Navigate My Case
In the end, calling 0300 790 6268 was the fastest way to resolve my issue. Whether you’re locked out of your account, need to update visa information, or are waiting on a BRP, this line is safe, official, and effective.
If you’re in the UK and stuck with a technical issue involving your visa, don’t hesitate to call.
Just make sure you’re calling during office hours, and only trust information from official GOV.UK sources.
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