British Gas Free Number 0800 Opening Times: What Is & When?

British Gas Free Number 0800 Opening Times and Customer Support Overview

British Gas, one of the UK’s leading energy suppliers, serves millions of homes and businesses with electricity, gas, and home services.

For customers facing issues or requiring support, it’s essential to know how and when to contact British Gas through the right channels.

This guide explains everything about the British Gas free number 0800 opening times, who should use which contact number, and what services are covered under different support lines.

Whether you’re a credit customer, a Pay As You Go user, or dealing with an emergency, this resource outlines exactly how to get help when you need it most.

What is a Free Number 0800 in the UK?

Why 0800 and 0808 Numbers Matter?

In the UK, 0800 and 0808 numbers are classified as freephone numbers, which means they are free to call from both landlines and mobile phones.

This makes them ideal for customer service and emergency support, especially when users are calling from mobile networks that may otherwise incur charges.

Using a British Gas 0800 number ensures customers can access support without worrying about call costs, whether they’re reporting a gas leak or checking their billing information.

British Gas Customer Contact Numbers: Who to Call and When?

Credit Customers: Use 0800 0728 625

This number is dedicated to customers who pay by direct debit or receive monthly or quarterly bills.

Services Available:

Account and billing queries
Payment plans and tariff changes
Moving house assistance
Meter readings and adjustments

Opening Times:

Monday to Friday: 8:00 am – 6:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday: Closed

Pay As You Go (Prepayment) Customers: Use 0800 294 8604

This line supports prepayment meter users who top up their gas or electricity manually.

Services Available:

Help with emergency credit
Faulty key or card support
Balance enquiries
Top-up assistance

Opening Times:

Monday to Friday: 8:00 am – 6:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday: Closed

Emergency Contact: Use 0800 111 999

For gas leaks, carbon monoxide alerts, or other immediate dangers, call the emergency line 0800 111 999.

This line is open 24/7, including holidays, and connects directly to the National Gas Emergency Service.

What are the Alternative Ways to Contact British Gas?

What is the General Customer Service Numbers (03 Prefix)?

Some services may route through 03 numbers (e.g. 0333…), which are charged at standard rates and may or may not be included in your call plan. These are often used when the 0800 lines are busy or for specific departments.

How about Online Support and Web Chat?

British Gas also offers live chat support via their website and mobile app. This is often available outside normal call centre hours and is ideal for:

Quick questions
Account updates
Non-urgent service queries

Understanding British Gas Service Availability

Which Numbers Are Open 24/7?

0800 111 999 is the only British Gas number that is open 24 hours a day, 7 days a week.
Other lines (for credit and prepayment customers) are open only during specified hours.

When Is the Best Time to Call?

To skip lengthier wait times, customers are asked to:

Call early in the morning (especially midweek)
Avoid lunch hours and late afternoons
Use online support outside standard hours

What Services Are Covered by These Numbers?

What are the Services for Credit Customers?

Changing tariffs
Direct debit setup
Submitting meter readings
Disputing bills or charges

What are the Services for Pay As You Go Customers?

Emergency credit activation
Card/key replacements
Top-up help during outages
Advice on energy usage

What are the Services Covered by Emergency Number?

Smell of gas or suspected leak
Carbon monoxide alerts
Unsafe or damaged gas appliances

Summary Table: Key British Gas Numbers and Hours

Customer Type / Purpose	Contact Number	Availability
Gas Emergencies	0800 111 999	24/7, 365 days/year
Credit Customers	0800 0728 625	Mon–Fri: 8am–6pm, Sat: 9am–2pm
Pay As You Go Customers	0800 294 8604	Mon–Fri: 8am–6pm, Sat: 9am–2pm
Online Support / Web Chat	Via Website / App	Extended hours (varies by service)

What are the Tips Before You Call?

Have These Details Ready

Your British Gas account number
The postcode registered on the account
Description of the issue (especially for emergency calls)
Type of meter (smart, prepay, standard)

What to Expect During the Call?

Verification process to confirm your identity
Wait times during peak hours
Helpful guidance or redirection to a relevant department
Booking of an engineer if necessary

Conclusion

Knowing the right British Gas free number 0800 opening times can make all the difference when it comes to resolving billing issues, getting top-up support, or handling emergencies swiftly.

From credit customers needing account help to Pay As You Go users managing their energy usage, British Gas has dedicated support lines to ensure everyone receives timely assistance.

Tip: Save these numbers in your phone or write them down near your meter — especially the emergency line 0800 111 999. It’s always better to be prepared.

Frequently Asked Questions (FAQ) On British Gas Free Number 0800 Opening Times

1. Is 0800 0728 625 free to call from mobiles?

Yes. All 0800 and 0808 numbers are free to call from UK mobiles and landlines.

2. Can I call British Gas on Sunday?

No. Standard customer support lines are closed on Sundays, except the emergency line.

3. What’s the best number for emergencies?

Always call 0800 111 999 for gas leaks, carbon monoxide, or anything that poses a danger.

4. I have a smart meter — which number should I call?

For credit smart meters: 0800 0728 625
For prepayment smart meters: 0800 294 8604

5. Is there a faster way to get help?

Yes, try the British Gas online chat feature for quick assistance, especially outside standard hours.

British Gas Free Number 0800 Opening Times, Services & Customer Support Guide